Frequently Asked Questions

Question 1

Are your tutors DBS checked?

Accepted Answer

Yes — every tutor on our platform holds a current Enhanced DBS (Disclosure and Barring Service) check. We verify certificates before any tutor works with students, so you can be confident your child is in safe hands whether sessions take place online or face to face in East London.

Question 2

What qualifications do your tutors have?

Accepted Answer

All Friendlytutors tutors are degree-educated in their subject specialism and have proven teaching or tutoring experience. Many hold Qualified Teacher Status (QTS) or PGCE qualifications. Full profiles — including qualifications, experience, and subject specialisms — are available on our Subjects & Tutors page.

Question 3

Do you offer online tutoring as well as face-to-face sessions?

Accepted Answer

Yes. We offer both online tutoring via video call and face-to-face tutoring at our East London base (65 The Broadway, E15 4BQ) or at a location convenient to you. Online sessions are just as interactive and effective as in-person lessons, with shared whiteboards and screen sharing built in.

Question 4

What subjects do you cover?

Accepted Answer

We cover a wide range of subjects including Maths, English, Sciences (Biology, Chemistry, Physics), History, Geography, Modern Languages (French, Spanish, German), and Computing. We support students from primary level through to A-level and beyond. Visit our Subjects & Tutors page for the full list.

Question 5

How much does tutoring cost?

Accepted Answer

Our sessions start from £45 for a single one-hour session. We also offer discounted block bookings — 5 sessions for £200 and 10 sessions for £380 — which work out to a lower hourly rate and help maintain consistent progress. All prices are inclusive of any materials prepared by your tutor.

Question 6

How do I book a tutoring session?

Accepted Answer

You can book directly through our Book a Session page, where you can choose a single session or a block booking and pay securely online via card. Alternatively, contact us by phone or email and we'll match you with the right tutor and arrange a time that suits you.

Question 7

What is your cancellation policy?

Accepted Answer

We ask for at least 24 hours' notice to cancel or reschedule a session without charge. Cancellations made with less than 24 hours' notice may be charged at the full session rate. Full details are set out in our Policies, which you can read on the Policies page.

Question 8

Do you offer educational consultancy as well as tutoring?

Accepted Answer

Yes. Alongside one-to-one tutoring, we provide educational consultancy for families navigating school admissions, SEND support, university applications, and learning plans. Our consultants have extensive experience working with London schools and can offer tailored guidance for your child's educational journey.

Question 9

Which areas of East London do you cover for face-to-face tutoring?

Accepted Answer

Our tutors are based in and around East London and cover areas including Stratford, West Ham, Leyton, Walthamstow, Hackney, Bow, Bethnal Green, Ilford, and surrounding neighbourhoods. If you're unsure whether we cover your area, please get in touch and we'll do our best to help.

Question 10

How quickly can I get started?

Accepted Answer

In most cases we can match you with a suitable tutor and arrange a first session within a few days of your enquiry. Contact us or book online and we'll confirm availability promptly. We aim to respond to all enquiries within one working day.

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