Our Policies

We believe in transparency and clear communication. Below you'll find our key policies that govern how we work with students and families.

Attendance Policy 2026

Sets out expectations for student attendance and punctuality to ensure the best learning outcomes.

Our approach to positive behaviour, expectations, and how we support students in their learning environment.

How to raise a concern or complaint, and the steps we take to resolve it fairly and promptly.

How we collect, store, and protect personal data in compliance with UK GDPR and data protection law.

Our commitment to maintaining a safe environment for students, tutors, and staff at all times.

Guidelines and safeguards for safe, responsible use of technology during online tutoring sessions.

Our safeguarding procedures to protect the welfare of every child and young person in our care.

The rigorous checks and processes we follow when recruiting tutors and staff, including DBS verification.

Have a question about our policies?

Our team is happy to answer any questions about how we work with students and families.